Jijoy Poulose

Hi, I am

Jijoy Poulose

Product Owner / Business Systems Analyst

BUILT FOR COMPLIANCE. BUILT TO LAST.

Since 2023 I've owned backlog and delivery for UPS Canada's Customs Brokerage Systems — a regulated, cross-border platform where every release has to hold up under CBSA compliance. I turn that complexity into a roadmap the business can actually plan around.

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About Me

I'm a Product Owner and Business Systems Analyst based in Edmonton, with a background spanning logistics, systems administration, and customs compliance — currently pursuing a full Product Owner path.

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Discovery

Understand the real problem first, working closely with stakeholders across Compliance, Finance, and Operations before writing a single requirement.

Delivery

SAFe-certified execution — PI Planning, backlog refinement, and sprint ceremonies that keep cross-timezone dev teams aligned and moving.

Modernization

Solutions designed for legacy environments that still need to scale, not just patch over — built to last, not just built to ship.

2022 — 2023
Systems Administrator
Future Electronics

Administered Precision QAD ERP systems, translating operational issues into system change requests.

2019 — 2022
Logistics Planner
Penske Logistics — Toyota Account

Managed logistics planning using Manhattan WMS/TMS, supporting inbound/outbound scheduling and inventory accuracy.

2018 — 2019
Technical Business Analyst
India

Started my career gathering and documenting business requirements for development teams.

Skills
Core Skills:
PRODUCT VISIONING
ROADMAP PLANNING
BACKLOG PRIORITIZATION
USER STORY WRITING
STAKEHOLDER MANAGEMENT
MARKET RESEARCH
DATA LITERACY
AGILE / SCRUM MASTERY
TECHNICAL FAMILIARITY
CROSS-FUNCTIONAL COMMS
Tools & Platforms:
AZURE DEVOPS
JIRA
CONFLUENCE
UNIDATA / UNIBASIC
ACCUTERM
MANHATTAN WMS/TMS
QAD ERP
CARM / CBSA
MICROSOFT SUITE
MICROSOFT DYNAMICS
SALESFORCE
Data & Analytics:
SNOWFLAKE
PYTHON
R
POWER BI
TABLEAU
AGENTIC AI
Design & Diagramming:
FIGMA
MIRO
BALSAMIQ
LUCIDCHART
VISIO
DRAW.IO
Certifications:
SAFe SCRUM MASTER
SAFe AGILE DELIVERY
SAFe PI PLANNING
CSPO — IN PROGRESS
Portfolio
01 Regulatory

Brokerage Auto Rating System

Automated tariff and duty rate lookups for customs brokerage transactions, cutting manual rating errors.

RoleProduct Owner
FocusAutomation, Compliance
UPS Internal — Confidential
02 Regulatory

CBSA SWI 4.0 Upgrade

Led brokerage systems through Canada's Single Window Initiative 4.0 regulatory compliance upgrade.

RoleBSA / Product Owner
FocusStakeholder Mgmt, UAT
UPS Internal — Confidential
03 Regulatory

CBSA SWI 5.0 Upgrade

Delivered the SWI 5.0 upgrade, keeping brokerage systems ahead of continued CBSA regulatory change.

RoleBSA / Product Owner
FocusRelease Management
UPS Internal — Confidential
04 Regulatory

CBSA US Surtax Changes

Rapid-turnaround system changes implementing new CBSA-mandated US surtax rules under tight deadlines.

RoleProduct Owner
FocusCompliance, Speed
UPS Internal — Confidential
05 Integration

UPS Symphony Integration

Integrated the Symphony platform to improve customer-facing shipment and brokerage visibility.

RoleProduct Owner
FocusCustomer Visibility
UPS Internal — Confidential
06 Integration

3rd Party Vendor GAP Analysis

Evaluated vendor applications against internal capabilities to inform build-vs-buy integration decisions.

RoleBusiness Systems Analyst
FocusVendor Evaluation
UPS Internal — Confidential
07 Integration

POST CAD Integration

Integrated Post-CAD (Coding Accuracy Determination) processing into core brokerage workflows.

RoleBusiness Systems Analyst
FocusSystem Integration
UPS Internal — Confidential
08 Modernization

CCBS — Reimagined

Led the modernization vision and redesign of the legacy Canada Customs Brokerage System platform.

RoleProduct Owner
FocusPlatform Modernization
UPS Internal — Confidential
09 Modernization

Brokerage Finance — Reimagined

Redesigned the Brokerage Finance Canada application for usability and process alignment.

RoleProduct Owner
FocusUX Alignment
UPS Internal — Confidential

All nine projects delivered within UPS Canada — internal systems, summarised here without confidential detail.

Contact

Open to Product Owner and Product Manager roles. If there's a fit, I'd love to hear from you — or download my résumé below.

↓ Download Résumé